A DAD wants to warn others about potential rogue traders after claiming that a company’s failure to install a kitchen left him £6,000 out of pocket.

David Darroch paid Custom Made Luxury Kitchens to fit a new kitchen at his Dalry home in December.

But on the day of installation, the psychiatric nurse received an email from the online firm telling him that the work could not go ahead “due to unforeseen circumstances”.

David was able to arrange with the company for another installation date on Monday, January 28 – only for the firm to send him the same disappointing email a few days before.

He said: “I was told to take everything out my kitchen, which I did. I’ve got a wee daughter of three and we were left over Christmas with no appliances.

“I’ve never been this stressed out in all my life, I feel sick to the pit of my stomach. I feel like I’ve been scammed and lied to.

“We had family coming up from London at Christmas so see our new kitchen. We moved to Dalry two years ago, we did a lot to this house and that was the last piece of the puzzle. Psychologically and emotionally it’s had an impact.

“They won’t give me any information what’s happening.

“You can go through customer services and speak to a random call handler who’s very nice but who doesn’t know anything. They told me I can’t get a refund and left it at that. I asked why not. They said it’s in the factory waiting to get delivery. Then they said there was ‘a backlog of kitchens to get done’.

“At first, they were really good, the customer service was really good. After that they seemed like cowboys. I’m not interested in compensation, I just want to highlight that this company is a scam.”

A spokesperson for North Ayrshire Council said: “Trading Standards have been in contact with the customer and are investigating the matter.”

The Herald repeatedly tried to contact Custom Made Luxury Kitchens who could not be reached before our deadline.